Project Management
Agile project manager experience, including process improvement work. Certified CSM and Google Project Management, specializing in SCRUM for collaboration, transparency, and continuous improvement.
Workflow Efficiency Improvement
Optimized cross-functional programs through process optimization and Agile transformation.
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12 months (Jan 2023 - Dec 2023)
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Process Analyst | Agile Consultant
As an Agile Consultant, I led the restructuring of Jira’s Idea Management system to streamline workflows, reduce administrative overhead, and improve cross-team collaboration. By implementing Agile best practices and Lean methodologies, I optimized Epic creation, task tracking, and communication, ensuring a scalable and efficient process.
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Agile methodologies, Lean, Kanban, Jira
Customer Success Program Enhancement
Improved user experience and reduced costs through data analytics and training initiatives.
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9 months (Apr 2022 - Jan 2023)
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Customer Experience Analyst | Scrum Master
I was part of a pilot program for the VXI’s Roku account. My work consisted of reducing agent handle time by 20% and improving user experience while implementing training initiatives that decreased ticket escalations by 3%. By leveraging data analytics and optimizing project workflows in Asana and Jira, I drove $288K in quarterly cost savings and enhanced cross-functional team efficiency.
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Data analytics, Asana, Excel, Power BI
Data Processing Optimization
Designed and implemented program frameworks to improve data quality and reporting accuracy.
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12 months (Mar 2021 - Mar 2022)
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Project Manager
I designed and implemented program frameworks at Hatchery, reducing data processing time by 24 hours and improving reporting accuracy by 88%, strengthening decision-making and stakeholder trust. By establishing Agile project management methodologies and leading multi-disciplinary teams, I enhanced team velocity, stakeholder alignment, and overall program success.
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Agile project management methodologies, Excel, Jira, Trello, Zendesk, Teamwork
Certifications
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